PM Notebook – Chapter 8: Quality Management

This chapter is part of my personal notebook for PMP preparation. Check out the full notebook here.

This notebook summarizes project management concepts and terms in PMP context. This chapter focuses on quality management knowledge area.

Contents of this chapter are as follow:

  • Key Terms
    • Quality
    • Responsibility
    • Quality Control vs. Quality Assurance
    • Quality Approaches
      • Top-Down Quality
      • Bottom-Down Quality
    • Precision vs. Accuracy
    • Quality vs. Grade
    • Standards vs. Regulations
    • Auditing
  • Processes
    • 1 – Plan Quality Management (Planning)
    • 2 – Manage Quality / Quality Assurance (Executing)
    • 3 – Control Quality (Monitoring & Controlling)
  • Quality Theories
    • Conformance to Requirements (Philip Crosby)
    • Zero Defects / Prevention (Philip Crosby
    • Monetary Value (Philip Crosby)
    • Fitness for Use/Purpose (Joseph Juran)
    • 80/20 Rule / Vilfredo Pareto Principle / Principle of Factor Sparsity / Law of Vital Few (Joseph Juran)
    • Deming’s 14 Points
    • David Garvin’s Attributes of Quality
  • Quality Improvement Techniques
    • Constancy of Purpose
    • Define, Measure, Analyze, Improve and Control (DMAIC)
    • Kaizen Technique
    • Plan-Do-Check-Act/Adjust (PDCA) / Shewhart Cycle / Deming Circle/Cycle/Wheel
    • Process Analysis
    • Six Sigma
    • Total Productive Maintenance (TPM)
    • Total Quality Management (TQM)
  • Quality Costs
    • Cost of Quality (COQ) / Cost of Conformance (COC)
    • Cost of Poor Quality / Non-conformance
  • Inspection
    • Testing
    • Statistical Sampling
      • Types (Statistical / Variable)
      • Additional Terms
  • Design for X
  • Seven Basic Quality Tools (7QL)
  • Variation Causes
    • Causes
    • Variation
      • Common Cause Variation
      • Special Cause Variation
  • Additional Terms

Additional terms of this chapter include Criticality Analysis, Prevention over Inspection, Quality Function Deployment (QFD), Taguchi Method, and Warranty.